Job Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

Our Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive.

Global Streaming Product Team  

Our team is the core engine that creates streaming products that delight customers globally, from sub-Saharan Africa to the streets of New York: we work closely with our design, technology, and business teams to create an unforgettable experience for our customers. We’re the problem solvers who find smarter and simpler ways to connect customers to more of what they love.

We are currently building a Global Streaming Product team, who will steer our core global product to serve the business needs of each proposition (Peacock, NOW, Sky Showtime, and Showmax).

Commerce Product Design Team

This team’s focus is the experience of the end user who starts as a prospect and has an interest in purchasing a subscription. The journey continues through possible offers and then to the purchase journey. The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or cancel their subscription.

As a Principal of Product Design of Commerce- Upgrade and Churn, you will report to the Senior Director of Product Design of Commerce- Upgrade and Churn . You will conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results.

What we’re looking for in a candidate:

We’re seeking a visionary design leader who excels in crafting intuitive, data-driven digital experiences—specifically for the post-purchase lifecycle, including subscription upgrades, downgrades, and cancellations. The ideal candidate will:

• Drive Strategic UX Innovation: Lead with creative thought, combining industry best practices with deep insights into human behavior to elevate the post-purchase journey.
• Deliver Impactful Business Results: Leverage your expertise in digital commerce to design experiences that boost the share of higher-tier subscribers (increasing ARPU) and reduce voluntary cancellation requests, directly impacting subscriber retention.
• Demonstrate Deep Domain Expertise: Bring a proven track record in UX and product design, particularly in subscription management or similar commerce contexts, ensuring every design decision is informed by robust data and consumer insights.
• Mentor and Collaborate Effectively: Act as a mentor and cross-functional leader, partnering seamlessly with Product Management, Engineering, and executive leadership to drive cohesive strategies and execute on bold design visions.
• Thrive in Dynamic Environments: Embrace a fast-paced, iterative work culture, adeptly balancing visionary ideas with practical execution while continuously asking “why” to refine and challenge the status quo.
• Communicate with Clarity and Purpose: Articulate your design vision with maturity and precision, engaging stakeholders in fact-based discourse to rally support for transformative initiatives.

What you will be doing: 

• Delivering end-to-end UX for high-value, consumer-centric digital products.
• Translating requirements to flows leveraging existing ones and/or establishing new flows.
• Growing the fidelity of UX flows while caring for potential edge cases and the nuances of the experience across various devices.
• Working with foundational leads: UX research, UX engineering, design systems, and UX writing.
• Formulating and communicating ideas and plans to peers, leadership, and engineering contributors.
• Balancing inputs from business, design, research, technology, and external partners.
• Collaborating with product owners and engineers to successfully deliver products to market.
• Developing talent and providing creative direction and mentorship to junior designers.
• Exhibiting a human-centered design approach to evolve our output and process.
• Maintaining a critical eye and an obsessive attention to detail.
• Advocating for a healthy and collaborative culture for our product organization.

Qualifications

• 10+ years of industry experience in the field of UX/Product Design
• A degree in design, computer science, human factor design
• An online portfolio reflecting that experience, including shipped and currently in-market products, and demonstrating end-to-end design methodology
• Advanced expertise with leading design tools, such as Figma, familiarity with design systems, and collaboration and prototyping tools
• Experience working on a commerce product that entails a commerce journey
• Demonstrated expertise and experience designing for web, mobile, and other application platforms

If you’re passionate about using design to shape seamless, consumer-focused digital experiences that drive measurable business outcomes, we’d love to hear from you.

(NBCU Jobs) Hybrid: This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $170,000 - $220,000 (bonus and long-term incentive eligible).

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

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