Job Description

Position Summary

The Office Manager (OM) ensures the smooth execution of administrative, financial, and support functions for a high-volume, locally-owned quick serve restaurant. This role handles in-house responsibilities, leads process improvements where needed, and oversees key outsourced vendors/partners. By keeping systems tight, compliant, and efficient, the Office Manager frees up the leadership team to focus on driving the restaurant’s vision, talent development, customer experience, financial return, and brand growth.

The Office Manager is responsible for overseeing the administrative efforts of approximately 85 staff and dozens of vendors. The OM must be process-driven, detail-focused, and uncompromising on standards while simultaneously committed to serving the staff and guests. The ideal candidate manages his/her time well and blends strategic talent with detail-level awareness.

Key Responsibilities

1. Administrative & Store Finance Oversight

• Coordinate with Chick-fil-A, Inc. and other outsourced accounting, payroll, and tax partners to ensure accurate, timely execution
• Serve as primary liaison for vendor billing, invoices, and payment processes.
• Ensure that supplier payments and executive-level American Express expense reconciliation are done monthly
• Maintain proper records, reconciliations, and supporting documentation for audits and compliance
• Establish tighter controls where required (e.g., automated recurring payments, vendor accountability)

2. Annual & Ad Hoc Processes

• Manage all compliance-related reporting, filings, and renewals (licenses, health/safety docs, insurance, permits, team member certification tracking)
• Maintain the restaurant’s internal filing and documentation systems (digital and paper)
• Lead or coordinate cross-departmental projects requiring detailed administrative execution
• Partner with FOH/BOH Operations and Strategy leaders to offload tactical process needs.

3. Marketing & Community Support

• Provide operational support to the Marketing team by managing tactical tasks (ordering, vendor follow-up, logistics)
• Ensure processes, rules, and standards are applied consistently across recurring marketing workflows
• Serve as a hub for community and sponsorship administration, ensuring all commitments are fulfilled and tracked.

4. Other Key Functions

• Develop and enforce efficient communication and tracking systems for office operations, email workflows, Slack, and other productivity tracking tools/apps
• Standardize office procedures to improve efficiency and ensure accountability
• Step in on cross-functional projects requiring structured, process-driven execution

Key Qualifications

• 3+ years’ experience in office management, administrative leadership, or restaurant/retail operations support
• Strong organizational skills with attention to detail and accuracy
• Experience managing vendor relationships and outsourced services
• Financial acumen in processing invoices, reconciling accounts, and maintaining compliance
• Proficiency with office software, scheduling, and digital filing systems
• Demonstrated ability to improve systems and processes in a high-volume, fast-paced environment.

Performance Metrics

Success in this role will be measured by:

• Vision: Alignment of administrative systems with organizational goals
• Talent: Reliable support that enables leadership to focus on people development
• Quality & Experience: Accuracy and compliance in records, filings, and vendor oversight
• Financial Return: Timely, accurate payments, reconciliations, and vendor management
• Sales & Brand Growth: Efficient marketing and community process support that enables growth.

Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, but our restaurants are also known for another secret sauce: our friendly team members. Maybe they’re happy because of easy access to chicken nuggets, or maybe it’s because they simply love serving customers. We are audacious enough to believe that a restaurant filled with exceptional, passionate team members committed to serving others can make our community a better place to live. If you like the sound of that, we’d love to meet you.

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