Job Description

• Job Title: [Korean Bilingual] Operations Manager 4
• Job Type: 12 Months, Regular Fulltime, Hourly
• **Korean Bilingual Required**
• BA or BS Degree Required and 4+ Years of Experience
  

Location

• 700 Sylvan AVE, Englewood Cliffs, NJ, USA
• Hybrid: M-Th Onsite, Fri Remote

Benefits

• Medical Insurance (Health, Dental & Vision)
• Paid Time Off
• 401K
• H1B/Green Card Sponsorship for qualified employee
• Hands-on experience at global industry leader Samsung
• Opportunities for career advancement

Compensation

$33-35/hr

Top Skills

1. Project Management
2. Data Analytics (MS Excel)
3. Communication & Presentation

Overview

The primary objective of this position is to support SEA Customer Care CE Operation activities, including Project/Program Management, creation & planning, and status monitoring & reporting. The goal of the Project/Program Manager is to support on-time, in-scope/budget projects, as well as supporting key functions within the Field Service operations team – such as data analysis and reporting. Candidate should have great communication skills, as well as PowerPoint skills with capability of storytelling visually.

Duties &  Responsibilities

• Manage various ongoing projects portfolio within the CE Operation
• Support business leads in the creation of project plans, deployment & handover plans, resource plans
• Ensure that all projects have required documentation as they move through the project tollgates
• Collaborate with program developers and business leads to keep project in scope
• Communicate to leadership on project status and escalation/decision points
• Ability to build, analyze, and report data by utilizing Excel (SAP/BI experience is a plus)
• Work with cross functional teams to make necessary adjustments, implement new ideas, and provide solutions to Field Service operations.

Qualifications

• Bilingual Korean Required
• BA or BS degree Required
• 4+ years hands-on project management experience with budgets >$50K
• 4+ years strategic planning and project development experience
• Experience in customer service/support/experience centric field (No retail store customer service, No warehouse ie Amazon, No IT/tech support)
• Experience communicating with mid-level to top-level leaders (status reports, emails, presentations, in-person meetings)
• Working knowledge of Project Management Fundamentals, Documentation practices, and systems
• Experience working in a global organization a plus

Skills

• Bilingual in English and Korean
• Excellent verbal and written communication skills
• Client service driven with excellent relationship management skills
• Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
• Team oriented, but able to work independently and manage multiple tasks
• Self-directed, self-motivated and results-oriented, fast learner
• Exceptional skills in Microsoft Office, including Excel, PowerPoint, Project, and Word

Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!

Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.

For more information about JND, please visit  (

#Samsung #New Jersey #NJ #Telecommunication #Hybrid #Operations #Project Management #Communications #Korean #Bilingual #JND

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