Job Description

We’re looking for a friendly, reliable, and solution-oriented  Customer Service Representative to join our team. As the first point of contact for our customers, you’ll play a key role in delivering excellent service and ensuring a positive experience with our company. If you’re a good communicator, enjoy problem-solving, and take pride in helping others, we want to hear from you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in-person

• Assist with orders, returns, product information, and troubleshooting

• Resolve customer concerns with patience and professionalism

• Document interactions and follow up on open issues

• Work closely with other departments to address customer needs

• Maintain a positive, empathetic, and professional attitude in all interactions

• Stay up to date on products, services, and company policies

Qualifications:

• High school diploma or equivalent; associate degree a plus

• Previous customer service experience preferred, but not required

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Comfortable using computers, email, and basic software tools

• Able to work in a fast-paced environment and manage multiple tasks

• A team player with a positive, can-do attitude

What We Offer:

• Competitive pay and performance bonuses

• Paid time off, holidays, and employee discounts

• On-the-job training and ongoing support

• Opportunities for growth and advancement

• A supportive, team-oriented work environment

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