Job Description

We are searching for an Account Specialist on behalf of our client. This is a 6-month position with an opportunity to go perm depending on performance. They are a leading residential clean energy solutions provider, they provide a platform that designs, proposes and finances solar and storage projects nationwide. If you are the person who is passionate about driving the clean energy revolution by building a best-in-class residential financing program.

This position will be responsible for providing support to their customers (residential solar installation companies and consumers). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that their customers may have.

Location: Juno Beach, FL 33408 onsite

This is a 6-month position with an opportunity to go perm depending on performance.

• Pay rate is $24.00/hr.
• This position requires availability to work rotating 9:00AM-6:00PM and 12:00PM-9:00PM EST and possible Saturdays.
• The shift would likely be Tues-Saturday. No Overtime.

As Account Specialist, you will be asked to:

• Become a main point of contact for their customers and provide exceptional support and problem solve to enable their success
• Manage each issue to resolution while providing clear communication and expectations

Job Duties

• Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components.
• Collaborate closely with other departments to escalate and resolve complex technical issues promptly.
• Provide exceptional customer service through phone, email, chat, etc.
• Become an expert on both financing and sales/operations workflows
• Be a knowledge resource and an escalation point for our customers
• Provide solutions to problems while educating and training our customers
• Document customer interactions with accurate and detailed interaction logs
• Serve as a voice of the customer and work with the team to improve our program and processes
• Work with team members, supervisors and management to adhere to quality standards and achieve service level goals
• Proactively escalate potential issues or anomalies to management
• Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
• Create a positive work environment through collaborating with direct teammates and internal stakeholders

Qualifications

• Previous helpdesk or software support experience, preferably in the solar industry
• Strong proficiency using SaaS software
• Proactive and solution-oriented
• Experience in solar or motivated to learn more about the solar industry
• BA/BS degree or equivalent practical experience

EOE of Minorities / Females / Vets / Disability.

FL: Job # 17846

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